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this post was submitted on 08 Sep 2023
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I love how it's gone so far beyond "We would like to assist people in paying their taxes."
"We would like to prevent the US government from examining the possibility of creating it's own online tax filing portal."
"We would like to advertise our product as free using government channels and grants only to then turn around after the user has input their most sensitive data into our database and attempt to wring them for $100.00 or not be bound by our privacy policy."
Feels like every Evil Corporation (tm) has gone this route. In ye olden days it used to be a competitive market where businesses tried to provide the best product and services for the best prices. Then at some point everyone collectively decided to start doing as little as possible without getting sued. I'm so sick of it.
Regarding tax compliance for individuals, if you have the slightest complications in your financial situation, it might be best to pay a small time preparer $500 to deal with the hassle. Software isn't cheap these days so might as well pay a small premium for the better service a pro provides. (Disclaimer: I am a pro so my opinion is biased.)
Agree, would rather my money went to a local firm with an actual person who I can consistently contact for questions. Did this a few years ago for an especially challenging tax year. Absolutely 0 regrets - if I had done it via self-serve software I would've missed out on quite a few unknown tax assists that the accountant found.