this post was submitted on 21 Aug 2025
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This has been Target and Walmart for the last 30 or 40 years. They build them with 30 lanes with the idea of Xmas rush but then only have one or two lanes open no matter how many customers are waiting.
This was a problem long before self checkout or higher minimum wages or any of that.
They don't even open the other lanes for xmas rush anymore...
TBF, I haven't seen a Christmas rush requiring all the lanes open since maybe 2010 or so. Combination of ordering online and/or just buying less I think.
And all the sales start in October, instead of the December now.
Hell, 20 years ago when I worked at Walmart we usually had about half the registers open most days. More when we were expecting a crowd. There was a fair amount of downtime, but not an excessive amount.