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this post was submitted on 09 Jul 2023
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In the UK, it's really easy, as both first names and surnames can be changed with a deed poll. This is basically a document that details your new and old name, signed by two people that aren't related to you that you have known for at least two years. We don't really have defined "legal names" here, so the deed poll is accepted by most organisations to change your records (PayPal were weirdly annoying about it, even after I'd changed my driving licence and passport with zero fuss.)
PayPal still has my deadname, tbh. I just didn't care enough to send them all the documentation they wanted, given that it would have been enough to allow anyone on their staff to steal my identity if they wanted.
PayPal are a nightmare for changing names, they really are. They're the only organisation I had any trouble with. What I did in the end was close my old account and open a new one under the same email address, which then required just my new driving licence as proof of ID, like any other new customer. Oh, and I got an apology from customer services for that being the only solution.
Oof. An apology is nice, but a user-friendly experience would be better. I signed up long ago that I didn’t have to give a driver’s license, but did have to give a checking account, and when I changed my name, they said they would change it on my account if I sent a driver’s license, and I think my legal name change paperwork. Which was doable, but I care more about having some semblance of privacy than I do about having my payment information be accurate. I don’t want anyone to have that much information about me unless I am getting something extremely valuable in exchange. I just think of it as having some random woman paying for my eBay purchases. It’s sort of disturbing to think about how long ago all of that was, lol.