Oof. An apology is nice, but a user-friendly experience would be better. I signed up long ago that I didn’t have to give a driver’s license, but did have to give a checking account, and when I changed my name, they said they would change it on my account if I sent a driver’s license, and I think my legal name change paperwork. Which was doable, but I care more about having some semblance of privacy than I do about having my payment information be accurate. I don’t want anyone to have that much information about me unless I am getting something extremely valuable in exchange. I just think of it as having some random woman paying for my eBay purchases. It’s sort of disturbing to think about how long ago all of that was, lol.