The app’s clunkiness really depends on the dashboard design. Depending on the setup properly customising it can be a big help.

I often hear the argument that everything should be automated, but there always seem to be edge cases in a home that can’t be automated in fully reliable and natural way.

I’m also a big fan of physical controls, especially for lights which I’ve insisted all still have physical (smart enabled) switches. But physical controls can only exist in one place, sometimes it is useful to remotely control something via the app.