this post was submitted on 07 Jul 2025
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AI agents wrong ~70% of time: Carnegie Mellon study (www.theregister.com)
submitted 15 hours ago by eli001@lemmy.world to c/technology@lemmy.world
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[–] NarrativeBear@lemmy.world 21 points 15 hours ago (3 children)

The ones being implemented into emergency call centers are better though? Right?

[–] Tollana1234567@lemmy.today 1 points 1 hour ago

i wonder how the evil palintir uses its AI.

[–] TeddE@lemmy.world 18 points 14 hours ago

Yes! We've gotten them up to 94℅ wrong at the behest of insurance agencies.

[–] Ulrich@feddit.org 7 points 14 hours ago (2 children)

I called my local HVAC company recently. They switched to an AI operator. All I wanted was to schedule someone to come out and look at my system. It could not schedule an appointment. Like if you can't perform the simplest of tasks, what are you even doing? Other than acting obnoxiously excited to receive a phone call?

[–] eatCasserole@lemmy.world 1 points 10 hours ago (1 children)

I've had to deal with a couple of these "AI" customer service thingies. The only helpful thing I've been able to get them to do is refer me to a human.

[–] Ulrich@feddit.org 0 points 7 hours ago

That's not really helping though. The fact that you were transferred to them in the first place instead of directly to a human was an impediment.

[–] rottingleaf@lemmy.world 1 points 13 hours ago

Pretending. That's expected to happen when they are not hard pressed to provide the actual service.

To press them anti-monopoly (first of all) laws and market (first of all) mechanisms and gossip were once used.

Never underestimate the role of gossip. The modern web took out the gossip, which is why all this shit started overflowing.