this post was submitted on 29 Apr 2025
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I would add to that: A lot of a good project manager's job is shielding the team from bullshit from above.
You can push back on people randomly deciding that changes need to be made to the project, push back on requests for mandatory overtime or whatever, fight to expand the team when it needs to be expanded, intervene when someone "high up" is trying to single out some person on the team for blame, and so on and so forth. Even on projects where a lot of the organization can be done by the team itself (which is a lot of them), there's a vital role just in having an advocate for the team present in "management."
I was a project manager for a pretty large project last year at my job. I really tried my best to shield the developers from all the bullshit. We had a very difficult customer who changed their mind almost twice a week about things, demanded meetings about the progress 2-3 times a week, didn't understand that the requested changes won't be in the testsystem within a day of mentioning them (not even sending us a proper change request in writing, just mentioning them in a meeting) and so on. Not to mention talking with the higher-ups who got nervous when the customer kept complaining and explaining to them that we/the devs are working as fast as possible and that the customer is being unreasonable.
The worst part about that role was not the utterly irrational customer but our own colleagues in development. They unloaded all their frustration about the project on me. I tried to handle it, in a way it's part of the job. I got shit on by the customer for not meeting their unreasonable demands and ridiculous timelines, got shit on by upper management because this project with this very important customer is having trouble, had to defend myself AND the rest of the team by showing that the customer doesn't know what they want. Just to then turn around and get screamed at by a dev because he's sick of having to go to our 1/2-hour-a-week meeting and also how come there's been four change requests already. He told me I wasn't doing my job, because all he wants is to implement the requirements as planned half a year ago but I kept sending change requests instead of doing my job as a project manager and shielding him from this shit. Wouldn't believe me that if the customer had his way, he'd be getting four change requests per week.
Yeah, I'm pissed and also currently looking for a new job. And no way am I ever doing this shit job again, where you're just everybody's doormat and get yelled at by customers, bosses and your own team alike.
Yeah. Life is short man. I wish you luck in the search, 100%.
An old friend of mine was in a similar situation (worse, I think, if you can believe) and also getting shit for pay. After a while, he went to his boss and explained that he needed things A, B, and C to change if he was going to stay in this role. His boss started yelling at him and belittling him, he stuck to his guns and basically just reiterated what he had said.
Obviously, nothing changed, and so he told his boss he was out. When the next day he didn't show up, his boss called him at home and started yelling at him again. He said it was like all the cares of the world, all the heaviness and stress just fell away suddenly, during the conversation. As it happened his boss was in the middle of yelling, "We don't need you, you son of a bitch" or something like that, and he was able to cut in to say something along the lines "Hey, man, if you don't need me, don't call me. I'm at home. I did my part. You called me. Anything else I can do for you?"
The smile on his face when he relayed this part of the story to me was a wonderful thing to behold.
As a bench level employee, every time I'm asked how long something will take I have to take time to assess where I'm at, what needs doing, and when people in other departments will be able to get to their portion of the project (answer: fuck if I know), which takes even more time away from the project. Then I have to go back and figure out where I was and what I was doing on the project that I was working on. I'm typically on three or so projects at a time in various stages of complete, with one or two waiting in the wings. When you have a different person every day asking you about a different project than the one you're working on at that exact moment, it seriously slows things down.