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Am I Being Unreasonable In Regards To A Paid App? (lazysoci.al)

submitted 3 weeks ago by sabreW4K3@lazysoci.al to c/askandroid

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I quite like my launcher, but unfortunately it's closed sourced and employs some unsavoury features, despite being paid, it's limited in how many devices it can be installed on and it nags users for staying on old versions.

The issue I'm having is that recently bugs have been introduced. Widgets get randomly greyed out and I need to turn off and on the screen for them to become usable again. Also the launcher keeps appearing in Android's recent apps screen.

I find both of these things frustrating and have attempted to ask a couple times about the status of the launcher. The first time I was flat out ignored and the second time I was lambasted by a community member to not ask for ETAs. I'm not sure how asking if they're still working on things is asking for an ETA, but whatever.

I bought a lifetime license and so I can't even act like I'm paying for this, but I do feel that my purchase at least entitles me to know if development is ongoing or do I have unreasonable expectations? I'm not asking for a when, just whether or not something is happening. Especially considering these bugs were only introduced when the launcher started trying to do too much and add features that should be handled by the OS rather than the launcher, namely a "usage breaker".

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[–] limerod@reddthat.com 1 points 3 weeks ago (1 children)

You are talking about Niagara launcher right?

The issue I'm having is that recently bugs have been introduced. Widgets get randomly greyed out and I need to turn off and on the screen for them to become usable again. Also the launcher keeps appearing in Android's recent apps screen

You can report the 1st bug. As for the 2nd bug you can also report to the devs.

Here's the new feedback page for it: https://feedback.niagaralauncher.com/

I find both of these things frustrating and have attempted to ask a couple times about the status of the launcher. The first time I was flat out ignored and the second time I was lambasted by a community member to not ask for ETAs. I'm not sure how asking if they're still working on things is asking for an ETA, but whatever.

That's against the rules because apparently they don't want people asking this question again and again since there are 1000s and more users, to avoid giving timelines and failing if certain things fail. Also, to not put pressure on the people developing it.

I bought a lifetime license and so I can't even act like I'm paying for this, but I do feel that my purchase at least entitles me to know if development is ongoing or do I have unreasonable expectations? I'm not asking for a when, just whether or not something is happening. Especially considering these bugs were only introduced when the launcher started trying to do too much and add features that should be handled by the OS rather than the launcher, namely a "usage breaker".

Yeah, usage breaker is unnecessary but it was developed as part of their Digital wellbeing initiative.

You can switch to other launchers like Kiss, Olauncher, and others. They should provide a similar experience search experience.

[–] sabreW4K3@lazysoci.al 2 points 3 weeks ago

You are talking about Niagara launcher right?

Indeed.

That's against the rules because apparently they don't want people asking this question again and again since there are 1000s and more users, to avoid giving timelines and failing if certain things fail. Also, to not put pressure on the people developing it.

It wouldn't even need asking if they kept to their seasonal releases or communicated that they were skipping their spring release.