319
submitted 1 year ago by L4s@lemmy.world to c/technology@lemmy.world

Online Ratings Are Broken | Companies aren’t asking for your feedback. They’re begging you for data.::Companies aren’t asking for your feedback. They’re begging you for data.

you are viewing a single comment's thread
view the rest of the comments
[-] original_reader@lemm.ee 12 points 1 year ago* (last edited 1 year ago)

It depends a bit. Some businesses actually need decent ratings to get going. Podcasts, AirBnB hosts, Indie developers, etc. Large corporations surely don't need my rating. So I use discretion.

[-] andallthat@lemmy.world 3 points 1 year ago

I'm assuming by "need my rating" you mean "need to be rated positively" (and not "need my honest feedback so they can improve their product").

If so, I do that too, but I think the article has a point that a 5* review can now be more like a vote of "I wish more people bought this/supported this company" than "this product is really top notch". This is much more useful to companies than it is to other buyers.

[-] Moobythegoldensock@lemm.ee 9 points 1 year ago

Nowadays, a 5* means “This employee did ok” and a 4 or lower means, “They’re the worst employee in the history of the universe.”

Source: Work in an industry that uses this stupid system.

[-] QuarterSwede@lemmy.world 2 points 1 year ago

Funnily enough, when ratings were 1-10 people more accurately gave their feelings about an experience. 1-5 started being used to simplify reviews but it really didn’t. It just made them all useless.

[-] Moobythegoldensock@lemm.ee 3 points 1 year ago

1-10 is the same basic system: 9-10 means you’re adequate, 8 means you are worthless.

[-] QuarterSwede@lemmy.world 2 points 1 year ago

8 meant you’re average really. 7 meant you needed to improve drastically.

[-] Moobythegoldensock@lemm.ee 3 points 1 year ago

Nah, most businesses are using the top box score. 9-10 gets 1 point, any other score gets 0 points. Then they add up all the 1s and take it as a percentage of the total. If your percentage isn’t high enough, you get your pay deducted or fired.

8 and 1 count exactly the same: 0 points.

[-] QuarterSwede@lemmy.world 1 points 1 year ago* (last edited 1 year ago)

My point is was, not is. This is pre 1-5 scale, as in years ago.

[-] naught@sh.itjust.works 1 points 1 year ago

I had a product arrive from etsy fairly cheaply packaged and partially nonfunctional until I took it apart and reassembled it. 5 stars for the indie seller tho

this post was submitted on 27 Aug 2023
319 points (95.7% liked)

Technology

59385 readers
932 users here now

This is a most excellent place for technology news and articles.


Our Rules


  1. Follow the lemmy.world rules.
  2. Only tech related content.
  3. Be excellent to each another!
  4. Mod approved content bots can post up to 10 articles per day.
  5. Threads asking for personal tech support may be deleted.
  6. Politics threads may be removed.
  7. No memes allowed as posts, OK to post as comments.
  8. Only approved bots from the list below, to ask if your bot can be added please contact us.
  9. Check for duplicates before posting, duplicates may be removed

Approved Bots


founded 1 year ago
MODERATORS