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this post was submitted on 24 Sep 2024
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I think my wife got hung up on by an automated phone tree because she was swearing while trying to get to a real person. Pissed her off even more.
Yeah that happened enough that I’ve stopped using that trick.
On the plus side now they use AI so I get to spend 10 minutes trying to explain to a computer that I have an issue that it can’t help with because I wouldn’t be fucking calling otherwise
I can see their logic. It's bullshit though, and not doing them any favors, but it's not likely hurting them either.
There has been on going repairs "in my area", even though I haven't experienced any downtime. everytime I call, even if it's not related to it, I get 3 repeats of menus and after telling me again there's repairs, it hangs up on me. At this point I'm just waiting on the competitor to get to me, its already 2 streets down. I'll call my state representative and tell them I've been trying everyday to cancel my shit and get hanged up on. I'll just tell my bank not to process it as I'm unable to cancel the service. Idgaf at this point. Fuck Comcast.
Oh you wanna talk about Comcast? We moved from one house and had our own router. When the Comcast guy was setting up the line at the new house he noticed that our router was already assigned to our old address. He said he'd call and take care of that for us. Nice enough guy. Fast forward 3 months, a last from Comcast call is and tells us that we have an outstanding balance at our last house... the one that didn't have a router. We told her we weren't paying that because we were under the impression that the service guy took care of all that when he transferred the router, and the fact that there was nothing using the internet at that location. She just said OK and hung up. Few days later we get a call from a debt collector. Fucking Comcast reported us to a debt collector because we didn't think it was right to pay a bill for services we couldn't even use.
Side note. Please don't rent your modem / router through Comcast or any other ISP. They are so cheap now. If the ISP is charging even $5 / month, (I think it's more now but back when I bought mine, I believe that's what they were charging) that's $60 / year. A modem is $50 for a decent DOCSIS 3.0 that supports gig speed. Routers are not that expensive either, and very easy to set up. If you buy the hardware, it's a one time expense. The rentals you are paying for in perpetuity.