Something similar happend to me in Connecticut. Some underaged kid driving her father's SUV backed into my car in a parking lot. She got out, apologized. I took a picture of her, the car and the license plate. She apologized to me and called her father who told her to get back in and drive home. It took the police 6 hours to respond, finally around 2am. They took the details and looked up the vehicle which had expired insurance. They went to the owners house, found the vehicle and knocked on the door. When no one answered (at 3am) they gave up, closed the case and told me to take it up with my insurance because they were understaffed. My insurance company tried using them for 6 months but eventually gave up as well as the police basically refused to help with anything other then the report.