18
submitted 5 months ago by Phoenix3875@lemmy.world to c/askuk@feddit.uk

Coming from another country, I always wonder why the two utility companies I have here in the UK, Thames Water and Octopus Energy, would calculate an amount that they think I should pay monthly, instead of just charge whatever I used last month. To me, the latter way makes much more sense and is the standard practice in the countries I lived before.

The amount they calculated seems to generate either a huge credit balance, or a huge underestimation. Thames Water changed my monthly bill from £29 to £7, and then to £17 over the course of a year and a half. Octopus Energy built up more than £200 of a credit balance (not sure if it's a result of the UK government energy gift credit last winter), then set a minimal amount of £61 monthly. They say the purpose is to make sure that the credit balance would be always be more than £100. Okay...but why? If I want to save money, I'd go to a bank.

I could see that it might make sense if the measurement is not as easy or accurate, but come on, it's the 21st century and the meter shows me my energy usage by the hour, surely they can calculate the exact amount rather than pull a random number out of nowhere?

you are viewing a single comment's thread
view the rest of the comments
[-] Know_not_Scotty_does@lemmy.world 2 points 5 months ago

You have the option of doing average billing in the US but we just pay based on usage. Most of the other plans with promotions or discounts ended up being more expensive when I ran the numbers in my case.

[-] OhmsLawn@lemmy.world 3 points 5 months ago

I had quarterly-averaged bills when I had housemates. It was easier to pay for the two months of heater usage over six months of bills than deal with the spike.

this post was submitted on 23 Jul 2024
18 points (90.9% liked)

Ask UK

1099 readers
1 users here now

Community for asking and answering any question related to the life, the people or anything related to the UK.

founded 2 years ago
MODERATORS