So I received a response from the bus company about the other night when the bus left without me. Apparently the bus driver was on break which is why he was parked past the bus stop. Apparently he checked his mirrors before he left but didn't see me.

The whole situation was fucking confusing. There were 2 buses parked after the bus stop: 1 was completely turned off with nobody inside, the other had a driver marked inside but was marked as not in service. A bus turned around the corner and I thought that was mine, but it was marked special and didn't stop. Then after it passed, the not in service bus changed its desto to my route and left without me. Something like this:

Also, the complaint was apparently filed under "failure to collect", and the email they sent me includes a link to an extranet page with guidance on how to respond to such complaints, but unfortunately PTVs IT department knows how to secure internal documents. This makes me sad, as someone who likes to read internal documents though. Interestingly they don't use a username and password, they just block unauthorised IP addresses from accessing the page at all through CloudFlare. beta.ptv.vic.gov.au does the same, which I only know because for some reason, some of their public facing links link to the beta page, which obviously doesn't work