Digi is a new ISP who recently drilled into façades of people’s homes without notice or consent. Anyone registered with BIPT as a telecom operator does not need consent for the act of attaching their cable to the façade, but they are required to inform home owners before the work and obtain consent on the way that they run the cable.
Digi simply showed up unannounced with workers in plain clothes who drilled into façades spontaneously. Digi also neglected to say anything about it after the fact.
Proximus and Digi both neglected to give advance notice when they did this. Proximus at least left a letter in mailboxes stating what happened and offered free installation of service.
Both Proximus and Digi are also exclusive services. That is, they do not accept cash payments and thus exclude unbanked people (~3% of the population). It’s extra evil on the part of Proximus because they have physical shops all over which obligates cash acceptance and could serve that purpose.
There is in fact no law obligating Belgian telecom operators to offer service to those whose properties involuntarily host their cables. They can be as exclusive as they want.
And worse, home owners who renovate their façade have a legal obligation to send bPost registered letters to each and every cable owner who uses their façade -- currently a hit of €10 per letter. So if there are 7 cables attached, you are effectively legally obligated to spend €70 to give advance notice before working on your own façade.
Does it have to be this way?
No, because they can run their fiber under the sidewalk. They choose to uglify people’s façades to save money. As such, the law effectively strips the people of their bargaining power. In principle, the ISPs should need to entice consumers with a deal that passes some of the savings of using façades onto them. If you have a strip of terraced houses and one house does not take the deal, then it’s not a problem. The sidewalk just needs to be dug up for the house that refuses the offer.
If you look around, sometimes you will see a terraced house that has buried the cables, perhaps because they want a nice looking façade.
This could even be fixed going forward. In principle, every sidewalk will eventually be dug up again, by Vivaqua doing what Vivaqua does. Such moments would be a good opportunity for telecoms to move their cables under the sidewalk, coordinated with whoever digs up the sidewalk for other purposes. Thereafter, homeowners would not have to send 7+ registered letters every time they need to renovate their façades. But our rights and that opportunity has been squandered.