iow, "We got so comfortable in our operation that we never even considered the digital security of our business or customers".
ZEGO did not disclose what kind of attack it suffered, whether ransomware was involved, who was behind it, or whether customer or employee data was compromised.
I wonder if they even understand the scope of the compromise. They clearly cut corners on business continuity insurance. It wouldn't be surprising at all if the breach fried all their equipment (like stuxnet). Their systems were probably on or adjacent to internet routes.