this post was submitted on 08 Aug 2025
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[–] ThatWeirdGuy1001@lemmy.world 63 points 1 week ago (23 children)

I know I'm in the minority but I prefer self checkout so I don't have to talk to people. Same reason I quit customer service work. I do not want to hear about your day I want to pay for my shit and leave.

[–] Opisek@lemmy.world 23 points 1 week ago (6 children)

In Europe it's becoming popular to have scanners at the store entrance that you can take and scan your products as you go. Sometimes you can also do it with a phone app instead. Then, at the self-checkout, you just scan one code instead and pay right away. I love this system because it's quicker and you get to avoid the anxiety of packing your bags too slowly.

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[–] volvoxvsmarla@sopuli.xyz 17 points 1 week ago* (last edited 1 week ago) (5 children)

I know I'm in the minority

Dude look around the comment section. 90% talk about prefering self checkout

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[–] lime@feddit.nu 54 points 1 week ago (9 children)

if i've learned anything from this thread it's that y'all have awful self-checkouts.

[–] jpeps@lemmy.world 27 points 1 week ago (3 children)

I never understand the press they get. As someone that doesn't want to have a chat with a stranger about everything I buy, self-checkouts are amazing. I don't consider it extra work. OP should look at the history of supermarkets. We didn't use to pick items off the shelves either.

[–] buffing_lecturer@leminal.space 14 points 1 week ago (4 children)

Same with pumping gas. Self serve is the norm in so many places.

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[–] Console_Modder@sh.itjust.works 48 points 1 week ago (1 children)

I get that you are technically doing someone's job for free, but you can always collect your "pay" by giving yourself a "discount." Personally, I prefer to scan my avacados as potatoes so I can have my avocado toast every day and be able to save up for a house. I'm almost there, it's only gonna take 30 more years for a down payment! 😁😀🙂😐☹️😢😭

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[–] hungryphrog@lemmy.blahaj.zone 44 points 1 week ago (4 children)

fun fact: you can get a discount at a self-checkout! grocery stores hate this one trick!

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[–] MyDarkestTimeline01@ani.social 37 points 1 week ago (10 children)

If you feel this way then you should never complain about the length of the lines or the speed with which you get through them.

[–] Eiri@lemmy.ca 13 points 1 week ago (5 children)

The only times when I've seen anyone complain about the length of lines were times when it was clear staffing was very much insufficient. Line all the way to the back of the supermarket and literally 2 cashiers total.

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[–] dunz@feddit.nu 31 points 1 week ago (8 children)

I really like self checkout, tbh. No need to remove my headphones, and it's nice if you're getting a few items. If I'm getting more than one bags worth of stuff, there's the handheld scanners that you can walk around in the store with, and just put your stuff directly in to the bag you brought with you. Really handy, and quick.

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[–] rumba@lemmy.zip 28 points 1 week ago* (last edited 1 week ago) (6 children)

I honestly don't hate the self checkout, I hate it when they do it poorly.

Oversensitive scales, improperly weighted products, stuff without barcodes, tiny little bagging areas that can only hold two bags. No belt for unloading groceries. Please remove the item from the bagging area, help is on the way. (Help is never on the way)

The grocery store where I used to live had a bunch of regular lanes, You threw your crap on the belt, Scan it over the sensors and send it down to the collection area where you could bag it. It was honestly pleasant.

I went to Target in the evening once, had an entire cart full of groceries. I push it up front there's no cashier's open only the self checkout. I look at the person manning the self-check out and say

Why aren't there are there any registers open?

Sorry just the self checkout.

This is going to be like 8 bags.

Yeah, sorry.

I shrug leave the cart there and start walking out the door.

No, wait: The cashier goes and opens the closest register to the self checkouts

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[–] ssfckdt@lemmy.blahaj.zone 27 points 1 week ago (5 children)

Genx here

Ok boomer

Some of us prefer non-human interaction

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[–] LwL@lemmy.world 25 points 1 week ago (11 children)

Self checkout is the greatest thing ever and I will never understand why so many people seem to prefer waiting in line for a few minutes instead of just using the self checkout.

No human interaction, usually faster because I don't have to wait. What's not to love? Sure occassionally you might get selected for a random check and have to wait a bit, but that still beats the line.

They used to be awful here 10-15 years ago, with a scale for your scanned items that would complain over nothing all the time, but now everywhere I've been has done away with that in favor of random controls and the receipt for opening the gate. I think my highlight so far was the clothing store where you didn't even have to scan, you just put your items in a box and it told you what you have to pay.

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[–] Thekingoflorda@lemmy.world 25 points 1 week ago

I don’t want it to become the only option, but I actually prefer the self checkout.

[–] waterSticksToMyBalls@lemmy.world 23 points 1 week ago (1 children)

The self checkout person always thinks I'm cute and gives me good deals

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[–] HikingVet@lemmy.ca 23 points 1 week ago (1 children)

The grocery stores that I go to seem to have an adversarial UI. I haven't been able to use them without them throwing a fit and then I have to wait for the one attendant who is there to oversee 6 stations (who has to help more than 50% of the people) AND do the customer service desk.

They used to have express lanes. Those actually moved fast.

Dollar store? Yeah those ones work well.

Main issue is they haven't lowered the cost to me the consumer. Which is the lie we were told.

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[–] Eiri@lemmy.ca 23 points 1 week ago (2 children)

I hate how self-checkout treats me like a child and speaks and prompts me a zillion times for things I don't want. How many bags do you want to buy? None, because I have mine like 90% of people, geez. How about a donation? Unexpected item in bagging area. TAKE YOUR RECEIPT. Nooooo

And it even SPEAKS. LOUDLY. It burns through ALL my patience within seconds.

If it just let me scan my stuff having me tap on a touchscreen, and then just let me stay the payment machine in a single touch, and it were silent ... I might tolerate it. Otherwise, get back, demon.

[–] SomethingBurger@jlai.lu 18 points 1 week ago (6 children)

They have to do this because the average shopper has negative IQ. These machines need to be as simple to use as possible.

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[–] Luvs2Spuj@lemmy.world 20 points 1 week ago* (last edited 1 week ago) (2 children)

It's a bullshit job though. Do you refuse to use elevators because they no longer have attendants? Having worked on a checkout at one time, it was always depressing. Plus there were other tasks that could be done and most people you deal with are awful.

People making the same old quips also make the job that little bit more unbearable - "must be free", urgh. Seriously you are not gods gift to comedy with these jokes, workers hear them 100 times every day and it is like some kind of compounding psychological damage each time.

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[–] OldChicoAle@lemmy.world 19 points 1 week ago

This thread has made me feel so incredibly millennial.

[–] Passerby6497@lemmy.world 18 points 1 week ago (4 children)

Oh yeah, instead I'll get in the line behind Mildred who is paying by check and has to have a 20 minute conversation with the checker because her kids never call anymore. Then after that the employee can slowly scan my items and pack them with cold stuff across all bags and fragile stuff under heavy stuff.

Having worked cashier in a past life, I'll gladly let the employees do better work than dealing with having to scan my shit and do a bad job packing for me.

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[–] WraithGear@lemmy.world 18 points 1 week ago (1 children)

what has me upset is that they spent all that time getting rid of cashiers, for self check out… THEN THEY CLOSE 3/4 OF THEM! they will have 2 rows with a person there, for cigarettes and such, then have a single person watching 6 self checkouts. if trader joes/aldi had name brand snacks i would cut out wall-mart wholesale from my routine. the whole shopping experience is terrible, and for some reason wall mart is more expensive and worse quality

[–] Fredselfish@lemmy.world 18 points 1 week ago (6 children)

Also fucking greeters who want check your receipt. I don't stop, my wife won't acknowledge them. If you don't trust me to scan and pack my shit then bring back cashiers. Fuck that noise. And yes we should get a discount.

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[–] InvalidName2@lemmy.zip 18 points 1 week ago (6 children)

We all love to hate on Walmart, but in my part of the world, it's got the closest implementation to what I consider acceptable self-checkouts.

The biggest quality of life feature is that they don't use the the weight sensors in the bagging area. You can use the hand scanner to scan every item in your cart sans weighted produce, as fast as your body will allow.

On the flip side, most of the chain grocery stores in my area have the bagging area scanners that need constant overrides, use AI cameras that lock up after every third item and require an override each time, slow machines that seem to have to compute the pi to the 10 sextillionth digit after each item is scanned before it will be ready for you to place it in the bagging area, and things of that nature. Those suck for sure.

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[–] callouscomic@lemmy.zip 17 points 1 week ago

I prefer self-checkout to reduce the amount of having to talk to or look at someone else.

[–] kerf@lemmy.world 16 points 1 week ago (6 children)

You people don't have self scanning? Pick a barcode scanner at the entrance, scan everything when you put it in your bags in the cart, and just pay at the exit and walk out (unless you get a semi-rare random check). One of the favorite features of the store I use is that I fill the shopping list at home in the app (that can be shared with other accounts) and then I see the list in my phone or the store scanner, sorted by the order of sections in the store, so eg. all fruit and vegetables will be next on the list when I get to that section. I also like that you see your total in real time and the scanner reminds you if there's a "3 for 2" or other offers.

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[–] bigbabybilly@lemmy.world 16 points 1 week ago

Meh. I’m usually happy to just scan my own shit and bounce. Even a $500 Costco trip. I usually shop with earbuds in, so it’s just me and some tunes anyway. I just switch off my brain, follow my list, and go.

[–] JandroDelSol@lemmy.world 15 points 1 week ago (6 children)

oh nooooo, how dare they offer you a convenient option that saves time

[–] OldChicoAle@lemmy.world 20 points 1 week ago (10 children)

UNEXPECTED ITEM IN BAGGING AREA. Sorry, Jandro, I'm not here to get yelled at by a clanker.

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[–] FrowingFostek@lemmy.world 14 points 1 week ago (2 children)

It's a pretty solid hill I'm willing to die on. I like people, even if I disapprove of our economic model I will always choose humanity.

The day I choose a machine over people for the sake of expedience, I feel I will be deserving of the isolation I've earned.

[–] CosmicTurtle0@lemmy.dbzer0.com 18 points 1 week ago (3 children)

I die on this hill for a different reason: the store holds the customer responsible for scanning or incorrectly scanning your merchandise. There was an article of a store calling the cops to arrest someone who accidentally forgot to scan something on the bottom of their cart.

Self checkout is a way for companies not only to get rid of a job, but to shift shrink liability to the customer.

If you're going to make me scan my own merchandise, then the store should wave my liability if I get it wrong.

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[–] stevedice@sh.itjust.works 14 points 1 week ago (1 children)

Wait, is this a thing? What's wrong with you people?

[–] snowby@lemmy.ca 15 points 1 week ago (7 children)

I love my self-checkout, so much better than waiting in line for a slow cashier to make chitchat.

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[–] LAN_Mower@lemmybefree.net 14 points 1 week ago

I had one of those self checkout machines think we were shoplifting. We had to sit there while the employees went through the video feed to verify it was an error. It was embarrassing. We were treated like criminals.

My local Walmart does that. I just wait by the cigarette area until someone comes by. They ask what kind of cigarettes and I just say I don't smoke.

Also, I use cash for everything. The amount of times that these machines don't have change or accept cash is frequent.

[–] sturger@sh.itjust.works 13 points 1 week ago* (last edited 6 days ago)

I am definitely not an outgoing or social person, but a big "Thank You" to all those pro-self-checkout folks ITT for making me feel like a social butterfly. I'm gonna brag and annouce I can say, "Hi." and "Thanks" to a cashier like a goddamn boss.

That is if the cashier isn't even more socially awkward/angry at their boss than I am and refuses to talk at all.

Woot! I'm gonna run for office!

Reporter: "Sturger, how are your policies going to improve life for the average voter?"
Me: "Get these goddamn cameras and microphones out of my fucking face. Thanks."

Camera pans as I push my shopping cart out the door like a pro.

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