Sonic's complaint form has the "go back" and "submit" buttons reversed from typical so people accidentally delete their complaint and have to decide whether to fill the form out again or just forget it.
this see less like asshole design and more like someone screwed up and switched them. by accident. I can't imagine any company(except maybe Apple )would do something like on purpose.Most companies would rather have the complaints section and appear like they give a shit vs actively preventing people from complaining.