What is the correct way to get support if I've lost access to my account? (lemmy.one)

submitted 4 months ago by AlwaysTheir@lemmy.one to c/sopranica@lemmy.ml

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I signed up for jmp.chat using Cheogram installed from F-Droid. It assigned me a new Snikket instance and a new Jabber ID there. It auto-generated a password. Today Cheogram is wouldn't launch at all. After a a reinstalled my saved auto-generated password is gone. Snikket told me to reach out to jmp.chat.

There is no email support. I tried messaging the support account (+14169938000@cheogram.com) from another Jabber account and received a forbidden response. What should I do next? Just sign up for another number?

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[-] pootriarch@poptalk.scrubbles.tech 2 points 4 months ago

since you have another jabber id, just pop into xmpp channel discuss@conference.soprani.ca

[-] singpolyma@lemmy.ml 2 points 3 months ago

If you got a forbidden response it probably thought you were trying to send a link. Make sure you have no . in your message and try again

this post was submitted on 25 Jun 2024

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