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Most consumers hate the idea of AI-generated customer service
(www.techspot.com)
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this post was submitted on 10 Jul 2024
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Automated phone systems have been a thing for decades. They are notoriously shitty and adding a layer of “friendly AI” on top of that shitty system doesn’t bode well.
They're usually built for the lowest bidder.
and that's even before it has to contend with you having an accent, or the mic quality being anything less than crystal clear, with a perfect connection.