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Google’s Repair Policy Is Broken
(www.wired.com)
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this post was submitted on 07 Jul 2024
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I got a pixelbook, I learned my lesson. Back to Apple.
Apple is not the only other option for laptops, if I'm understanding you correctly. Get another laptop and install Linux on it - eg the Fedora Slimbook, or the Framework laptops. And if I misunderstood and it's actually a phone, get a Pixel and install Graphene OS, or a Fairphone and install another third party degoogled ROM, eg Lineage OS.
Not the only option but the one that historically gave me the best support, usually when my Apple laptop has an issue it is a couple of days out and it will come back as new. The articule talks about everything that is not a pixel phone, that includes the pixel book that cannot be fixed , and in my case the display failed, I was able to boot with an external monitor. I was out of warranty, so google told me to pay to replace, almost 60 or 70 percent of what it cost. I declined and vowed to never buy another google hardware again.