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The Distribution of Users’ Computer Skills: Worse Than You Think (2016)
(www.nngroup.com)
This is a most excellent place for technology news and articles.
I post this a lot but it’s true. Younger people definitely have problems with this.
https://www.theverge.com/22684730/students-file-folder-directory-structure-education-gen-z
My aunt is a teacher and I remember when she started talking about how her school was getting Chromebooks I thought that wasn’t going to be good for learning how to use “real” computers. Same with phones and tablets. Everything is too abstracted away from the user so they never have to know what a directory is.
Google is buying the generation Apple is close to and Microsoft more or less failed to catch.