Utterly useless, a complete shit show from start to finish. Whatever is doing their it needs to be sacked for sheer incompetence.

I was not informed in advance that their systems would be down. I had a balance of £4 on my account on Saturday, and as I was due to make 4 crossings over the weekend, I tried to top up, but was unable to even log in. Tried for a couple of days, and even when I did get logged in, the payment screen wouldn't load. Finally managed to top up Tuesday. Made another crossing on Thursday, but here we are Friday afternoon and none of the crossings this week have shown up. I swear if they send me a penalty I'll tell them to go fuck themselves. Complete incompetence.