In my personal experience, whenever I've needed help, people have been nice and tried to help. But, my questions usually include as much context and details as I can give and even my own guess as to what's going on, if I have one. I try to make my requests for help as enticing as I can. "I didn't do anything and now my computer is broken" isn't a very interesting or scrutable request for help, so I can understand the frustration volunteers get when repeatedly faced with those kinds of questions.

I also feel like some parts of the community might be starting to recognize that, if we want Linux to become mainstream, it has to be absurdly idiot-proof and friendly to newcomers. Afterall, the vast majority of people don't want their computer to be their hobby, they just want it to facilitate other things.