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this post was submitted on 10 Apr 2024
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Matrix is also extremely complicated to sign up for. I tried getting some tech savvy friends to sign up for Matrix the other day. Even for someone tech-savvy it is waaaaaaaay too complicated. Many of the clients don't even have a sign up option, you need to sign up elsewhere first.
Yeah...for many of these programs the onboarding is so daunting, even for those who are tech savvy. Laymen don't stand a chance with something that is that complicated. It doesn't often seem to be a technical issue either, more-so a user experience or design problem
Oh 100%. The problem is that there's a lack of UX designers and such in the Open Source community. There's technical people building stuff but they often don't know how to make a good user experience (or in some cases they don't care to).
IDK why this always gets downvoted. UI/UX some of the biggest issues with FOSS software, and is a massive barrier to entry to someone who isn't a massive computer nerd willing to put up with that shit.
I guess they take any criticism of open source as if you are against the whole movement. I don't understand either.
honestly i don't even think it's a FOSS problem, this is a problem with every UI ever made in the last three years essentially.
Unless it's literally making money off of you having an account, there is no incentive to design a good UI from the ground up. The solution here ironically, is simply don't skill issue, or document it very well.
personally when it comes to the onboarding im more on the side of "self host your own onboarding, for friends and family and shit, and then federate out from there if needed."
Theoretically doing a clean onboarding shouldn't be very difficult. More involved i suppose, but if you don't have the time to figure out how a federated instance works, (or to properly document it) you shouldn't be on the internet, you have more pressing matters to attend to.
There are instances that are not very hard to sign up for. The main issue with Matrix is instability and performance, especially when communicating with users/groups on different instances. It's really not a great experience. And the inability to properly delete messages can be a big deal too
@SorteKanin I'd like to see that. I have already onboarded about 35 students and my whole family to matrix, nobody had any problems with signup. Bigger problem is later if they get the infamous "Unable to decrypt message" error.
Yeah. I still don't understand all the encryption stuff. I lost all my encrypted texts even after I used my recovery pass phrase on a new session.
It's inconvenient, sure, but think of it as an assurance that you're not locked in with one app.
That said, I completely agree that Matrix and Element need to work on UX, particularly making it easy for new users to adopt it as well as verification/device switching.
Can't relate. It's not harder to get your hands on a matrix account in comparison to a mail account. And for those that want it even easier, just download Element and you are guided through the default registration at matrix.org