As far as I can tell this is not a change in corporate policy but a desperate manager trying to improve sales metrics. But either way it's underhanded and dishonest
this post was submitted on 02 Feb 2024
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If extra purchases are necessary then it’s dishonest. Especially if it’s advertised as free install with purchase of appliance.
The hoses should either be included in the price of the appliance or specified in the offer, ie: free install with purchase of appliance and accessories.