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this post was submitted on 11 Jan 2024
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Yep, came to post this. I think I've spent more and more on Steam every year because they have actually stuck to this principle.
Don't get me wrong I love GOG for the confirmed lack of DRM. But they just don't do service like Valve.
I mean GOG Galaxy exists, which can even show you all games from GOG, Steam, Epic, .. besides keeping your games updated.
It's still not as good as Steam, but at least a better solution than manually checking and installing updates.
I would love to buy games from GOG, but they haven't worked on a Linux version of GOG Galaxy. It's back to a service issue again.
https://www.gog.com/wishlist/galaxy/release_gog_galaxy_20_for_linux
I would definitely say GOG has good service overall. The one time I had to return a game they were pretty helpful and accommodating. It's just not at the level of Steam with a continual push of innovative and player-friendly features.
I'm on Linux where Heroic Launcher fills the app role, so GOG gets a smidge less credit there.