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So her biggest issue is that the tablet wasn't on the dock when it needed to be used. Because she took it and wanted to use it for herself. Having a smart home hub means you can't take it away and use it to surf the web.
Is this to downplay the pain points she encountered? Because reading it another way it seems like a total indictment of the concept behind merging a tablet with a smart hub.
I don't think it's an indictment of the concept, but rather a failure to realize it. I think there are two big improvements to be made, that would solve the author's issues:
Because it's the opposite of how I would do it. I see the value in using a tablet off the shelf to control a smart home, but if it were me id probably mount it in a case to prevent it from walking away. I wouldn't want somebody picking it up and using it around the house, that's what their own tablet is for, but this one stays stationary in the kitchen.
So not a tablet?