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Have you used Njalla? I was considering them recently, but these reviews gave me serious pause:
https://www.trustpilot.com/review/njal.la
Hard disagree on that, I've found it invaluable as a tool for assessing the safety of a company. Sure you're going to get some idiots who simply don't know how to use the tool and go online to bitch about it, but if you're seeing a significant number of people making the same complaints about support or having domains withdrawn from them, it certainly makes me suspicious.
Thank you for your reply though, it's good to hear that some people are having success. My understanding from the reading I've done online is that they used to be a lot better but have fallen in quality over the last 2 years.