I actually agree that loot boxes aren't intrinsically bad.

I mean, I was buying Magic the Gathering cards before anybody got mad at making blind purchases. The entire field is called Gacha because it's modelled on analogue equivalents people don't mind at all.

But that's not what the community will tell you. Loot boxes are THE problem, if you ask this in a different context. Fundamentally predatory.

Unless you bring it up in this, and only this context. When Valve does it it's fine. Never mind that they had and actual gambling problem around their retradeable cosmetic loot box drops. Or that their implementation is indistinguishable from others. Or that they have a pattern of innovating in the monetization space not just with loot boxes but with battlepasses, cosmetics and other stuff people claim to not like when other people do it.

The shocker isn't the actual business practices, it's the realization that you can get so good at PR that you can't just get away with it, but have the exact same people that are out there asking for the government to intervene to stop those actively defend you against the mere suggestion that your business model is your actual business model.

Look, I was out there during the big loot box controversies that there were babies going out with thtat bathwater. I like me some Hearthstone and CCGs and other games that do those things. I like a bunch of free to play things. Got a TON of crap every time I even dared to float that online. UNLESS it comes up in a conversation about Valve. Then I get crap flung in the opposite direction.

I'm not saying you shouldn't like them, I'm saying that brief "maybe I'm indoctrinated" moment of realization should make you take a minute and reassess your relationships with brands and corporations. We are all subject to PR influence.