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We're at the end of our rope with Asda. Everything is being substituted, and we're fine with that when it's just another brand of the same thing but like they're sending entirely different vegetables to the ones we need, they're substituting meat-free ordered items with actual meatballs, etc etc. It's got the point where the delivery guy just apologises sadly every week.
It's possible to set "do not substitute" on everything but it's a ballache, and then we'd still have to go shopping anyway since half our order would still be missing.
So. Which supermarkets actually deliver most of what you order? Or at the very least, have a sane policy of substitutions?
Thanks!
Edit: Added a cute dog pic for a bit of extra casualness.
It very much depends on your area. The discretionary part will vary from shop to shop. The ones we use in the NE have been fine for the many years we have used them with the exception of veggies of late. Brexit has made veggies a pain for superstores it seems. I buy those in person so I can see what I am getting.
Milk tends to be smashed around for some reason. It is becoming a regular thing now where milk is leaking due to abuse. This leads to us handing the leaking milk back to the delivery guy/girl, where it is refunded and handed back to us to get rid of. This is not the bonus you would expect, as we have to then clean up the spilled milk that has been sitting under the leaky container.
What we could never fault is the attitude of the people who run the deliveries. We use either Sainsburys, Asda or Morrisons. I have no idea why my wife swaps between them. I don't order the shopping online.
She could be trying to avoid a situation like we got into recently where our delivery guy started making personal recommendations based on what he's picked up about our habits. If you cycle between them, they get to know you less! ๐
I just asked, she says that she chooses the one that has the stuff in she likes. She also says that Sainsburys are the best for sending the least substitutions, but they tend to be more expensive overall.