this post was submitted on 28 Sep 2026
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I've been waiting since June! Broke my phone, Samsung's website glitched while I was paying the $99 insurance fee to get it replaced, so they took my money and never created the repair order. So I've been fighting with both Samsung and my bank for three months now; they still have my $99, and my phone is still broken.
I wish I could afford a lawyer.
Why would you need a lawyer?
Thats small claims court. No lawyer needed.
charge back is even faster
tell me he paid by credit card
pay everything by credit card
I already made a chargeback request. They're still "looking into it".
hound them about it
no reason for them to take long
amex never gave me any issue but master card made me escalate once
I've been calling both Samsung and my bank 3 times a week. I'm trying lol
crazy, good luck man, i hope they fix it for you
If you don't get your money within 30 days, settle in small claims court and let your CC/bank know.
Two things will happen:
Samsung will be forced to respond legally, and apologize/cut you a check.
Samsung does not respond, and the law will force them to cut you a check.
Big companies have a legal team that find it real easy to just pay people off & settle, especially when their lawyers cost thousands of dollars an hour compared to whatever you are owed.