this post was submitted on 03 Sep 2026
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ITT: People who don't understand how call centers work.
It is very rare for companies the size of Sony to maintain their own call centers for frontline customer support. They contract with a call center to run a campaign for them.
For these call centers, the huge campaigns are their life blood, and they won't do anything to upset the client. Your complaints are very likely not being passed on.
Furthermore, the candidate pool for call centers is anyone desperate enough to work in a call center. The amount of homeless agents is high enough that scabies and bed bugs are a common problem on-shore.
So, by calling and being abusive to a CS agent, there's a decent chance you're abusing a homeless person for absolutely no benefit.
The only reason Sony cares is because turnover from abuse and tied up agents costs money.
"You fools! You're not even talking to us, you're talking to a homeless person! We will never hear what you have to say!"
Lmao this is fucked up. I hate that I've sunk so much money into digital PlayStation games. At least I have benefitted somewhat. 1 digital game = 2 games for myself and my spouse. So I have somewhat saved money in a way. Fuck.
My plan is to save all my digital games on external HHD's... Pain in the ass, but it should work.
Won't they still need to phone home when you try to play them? Digital only means having the files won't matter if they hit a remote kill switch on your ability to boot it up.
Once a game has been downloaded and the console has been online with it installed after the refund window has closed, it should be given a perpetual license if then taken offline and never need to phone home again.
I'm not entirely sure of the specifics tbh, but I have moved full digital games to an HDD and back with no issues. I dont have any "connection required" games personally.
I don't think the kinds of people who still complain on CS via phone are the ones giving sony a PR crisis on Twitter
It also really fucks up their metrics for contracts with call centers. They can't tell which ones are bad or good and cannot make informed renewal decisions. It's pretty damaging and costs a lot of money.
Yea if you’re a soldier for the enemy you should expect to get shot. Them being homeless and exploited by the enemy doesn’t mean people being ripped off should just take it.
"a soldier"? What kind of bonkers rhetoric is this?
These are people trying to help people get into their accounts and stuff. They're not going around trying to ban physical sales of games, or conspiring to raise prices for gamers.
That's a condemnation on society, not the people trying to survive.
Plus, it would be more like shooting the soldier's answering machine.