He has a point, even though it's not a good one: Microsoft sells lots of products in a bundle at a certain price point which is hard to beat if you need all of the products in the bundle.

However, nobody needs even many of the products. Most of the time companies only use a few of them and even then, they often only use some of them because they're bundled, not because they're good.

It's basically "bundle a few good products with a few shitty products so everyone uses the shitty products because they're 'free'". Vendor Lock-In.

People didn't switch to other products since they were "good enough", but lately Microsoft products slowly become so bad that even the laziest people realise they might want to switch.