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Remote Tech Support services? (piefed.social)

submitted 1 day ago by marighost@piefed.social to c/selfhosted@lemmy.world

44 comments fedilink hide all child comments

Howdy Selfhosters!

A family member who does not live in my state recently got a new PC, and asked for my help in setting it up. Since it can't be done in person, I'll have to do this over the phone. Problem is, I don't really want to walk them through all of the steps (download Firefox, ublock origin, uninstall W11 bloat, etc) over the phone. I was hoping there exists a software that I could host on my Linux machine (I am able to port forward/host externally if necessary), and instruct them over the phone to download the "other end" (client-side) of the software so that I can remote in and set their PC up myself.

I checked out the awesome-selfhosted list and found that most of the remote access softwares are mainly for SSH servers. I did check out Guacamole, but I'm not sure I understand how to utilize the software. Any help and suggestions are welcome. Thank you everyone!

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[–] hirihit640@sh.itjust.works 2 points 11 hours ago (1 children)

Rustdesk did have some massive controversies in the past, like:

Which raises doubts as to how trustworthy the development team is.

And while some other people say "it's ok that was in the past they fixed it", keep in mind that most of Brave Browser's controversies were in the past, and yet lemmy still hasn't forgiven them yet...so I'd like to know how long it takes for lemmy to forgive past mistakes

[–] irmadlad@lemmy.world 1 points 2 hours ago* (last edited 2 hours ago)

I don't think that most are ignoring the past life of RustDesk. I honestly can't think of any widely used software, open or closed source, that hasn't had controversy surrounding it during it's lifespan. Be that as it may, in my humble opinion, RustDesk is about the best thing going in that dept. other than VNC. So, you pick your poison. As far as how long it takes mob mentality to forgive and/or forget, that's not a concern of mine.