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Remote Tech Support services? (piefed.social)

submitted 1 day ago by marighost@piefed.social to c/selfhosted@lemmy.world

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Howdy Selfhosters!

A family member who does not live in my state recently got a new PC, and asked for my help in setting it up. Since it can't be done in person, I'll have to do this over the phone. Problem is, I don't really want to walk them through all of the steps (download Firefox, ublock origin, uninstall W11 bloat, etc) over the phone. I was hoping there exists a software that I could host on my Linux machine (I am able to port forward/host externally if necessary), and instruct them over the phone to download the "other end" (client-side) of the software so that I can remote in and set their PC up myself.

I checked out the awesome-selfhosted list and found that most of the remote access softwares are mainly for SSH servers. I did check out Guacamole, but I'm not sure I understand how to utilize the software. Any help and suggestions are welcome. Thank you everyone!

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[–] Decronym@lemmy.decronym.xyz 3 points 20 hours ago* (last edited 2 hours ago)

Acronyms, initialisms, abbreviations, contractions, and other phrases which expand to something larger, that I've seen in this thread:

Fewer Letters	More Letters
CGNAT	Carrier-Grade NAT
NAT	Network Address Translation
VNC	Virtual Network Computing for remote desktop access
VPN	Virtual Private Network

3 acronyms in this thread; the most compressed thread commented on today has 9 acronyms.

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