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Remote Tech Support services? (piefed.social)

submitted 1 day ago by marighost@piefed.social to c/selfhosted@lemmy.world

44 comments fedilink hide all child comments

Howdy Selfhosters!

A family member who does not live in my state recently got a new PC, and asked for my help in setting it up. Since it can't be done in person, I'll have to do this over the phone. Problem is, I don't really want to walk them through all of the steps (download Firefox, ublock origin, uninstall W11 bloat, etc) over the phone. I was hoping there exists a software that I could host on my Linux machine (I am able to port forward/host externally if necessary), and instruct them over the phone to download the "other end" (client-side) of the software so that I can remote in and set their PC up myself.

I checked out the awesome-selfhosted list and found that most of the remote access softwares are mainly for SSH servers. I did check out Guacamole, but I'm not sure I understand how to utilize the software. Any help and suggestions are welcome. Thank you everyone!

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[–] Hotzmon@fedinsfw.app -2 points 1 day ago (1 children)

Definitely not. If it would be 100% open source, but rustdesk is not FOSS.

We investigated rustdesk for critical infrastructure and decided that it cannot be used, because some parts of it are not something you can review.

[–] marxismtomorrow@lemmy.today 0 points 1 day ago

Brother it is 100% open source. whatever part you failed to review was not something you could not review. You can fully compile it and self-host. It has no binary blobs required for it to function.

I'm sorry whatever 'team' you think you're on is literally incompetent.