I was checking out some groceries today, and the person next to me was clearly doing something the machine didn't like.
"Please scan the item before putting it in the bagging area".
Over and over again. I started thinking about what an entirely bogus thing "self-checkout" is. It seems to have exactly zero benefits to the consumer. No bagger, no help if you're missing a price sticker, not even ample room to put your groceries while you scan. You're left with exactly one square foot of space to do this job.
Is it making groceries cheaper? After all now they don't have to staff as many cashiers now. Nope! Groceries are higher than they've ever been! All that delicious margin gets sent straight to our benefactors at the Kroger corporation. Where would we be without them!
Not to mention the thing is calling you a thief every five seconds. The ones by me even film you and if they feel you're swiping something, it will show a slow motion video of you in the act and it tells you to correct your mistake.
So it's work that I have to do. That nobody is getting paid for. And that is taking videos of your face and your behaviors. And it's constantly announcing that you're a bread thief to everyone in the store.
And for what? To increase unemployment of course! It's one of those things I can't believe collective society has taken sitting down. It's one of the most egregious examples of pure corporate greed at the expense of the consumer experience, all the while cutting swaths of entry level jobs.
In a lot of cases they’re not actually saving much money on these systems. They’re not cheap machines, require expensive outside contractors to be repaired, and also still require an employee overseeing them.
It might seem cheaper in the sense that one cashier can oversee 6 customers using the machines instead of serving one customer at a time, but most of the time, there’s only going to be one person checking out. The only time that 1:6 ratio comes in to play is during narrow periods in the day when the store is very busy, like around 5~7 when a bunch of people are finished with work and on their way home.
Perhaps it would save money if they were keeping every check out lane open all shift long without these machines, thus requiring 6 people who’s sole job is to stand there idly most of a shift, but that’s not what they did. There is a lot of other work that needs to be done in the store, straightening shelves, refilling empty slots from overhead, helping customers find stuff. So most of the time 5 of those “cashiers” would be going around the store doing that when things weren’t busy, and then just staff the registers during those rushes. Those staff are still there, doing other things.
The machines are actually more expensive and shrinking margins, but they give management more direct control over the employees, since they can task them strictly to certain things and not have to worry about them getting pulled off ad hoc to staff registers. The additional cost is passed on to consumers, in a functioning market customers would avoid stores that raised prices, but since most stores do this, customers don’t have much of a choice.