this post was submitted on 18 May 2026
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Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit (www.businessinsider.com)
submitted 3 days ago by NotMyOldRedditName@lemmy.world to c/technology@lemmy.world
163 comments fedilink hide all child comments
 

The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems, allowing them to see when pizzas would come out of the oven.

Instead of immediately leaving with a completed order, the suit claims drivers waited "up to fifteen (15) minutes" for additional deliveries, increasing the time between when a pizza is removed from the oven rack and when it leaves the building to be delivered. That delay slowed deliveries, disappointed customers, and caused a sharp drop in sales, the suit says.

The lawsuit also alleges Dashers could see tip amounts and whether orders were cash payments, making some drivers less likely to accept certain deliveries.

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[โ€“] Aussiemandeus@aussie.zone 9 points 3 days ago (1 children)

We ordered dominos from dominos and it was delivered by uber.

Uber are hopeless where I live, so we had a conversation the other night and went to get pizza and picked not to order from them because we don't want uber to have our food again

[โ€“] Holytimes@sh.itjust.works 12 points 3 days ago* (last edited 3 days ago)

The trick is any time a third party delivers pizza you call and bitch to the chain. They have zero way to do anything about the problem but refund you or give you a discount.

Infinite free discounts basically. And the dumb part 99% of the time any complaints are normally entirely legit and reasonable cause of how often they fuck up.

If you want your local pizza place to go back to inhouse delivery you HAVE to do this. Or the cheap ass owner 100% will keep going with the cheap out source solution.

Make it more expensive and a loss to out source. Or nothing will improve.