this post was submitted on 16 May 2026
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That’s funny, before I joined Atlassian my previous company also used their stack and Confluence was the only product I could stomach. All the products have rapidly evolved over the last few years though.
Jira is extremely configuration dependent. It can be good and it can be awful. Companies with bad processes will configure it in the same way and I believe that's where most of the hate comes from. Bitbucket is pretty decent by now. It's just not very feature rich. But that's not really a problem for this type of software if you hand over to other tools with the extensive web hooks. But confluence... It feels like it has been stuck in time while Mediawiki is continually closing the gap. Especially automatically updating pages is a pain with the weird and fragile code that represents the pages internally.
This is spot on, I've used four Jira system that if I didn't know they were all Jira, I would have though they were different products with similar "generic enterprise" styling. That being said, I've rather strongly disliked every instance of Jira I've used. It probably stems from the fact that I have maintained and built over a dozen ticketing systems over the years and some of the annoyances and rough edges just feel like solved problems to me.