this post was submitted on 04 May 2026
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They intentionally, systemically withheld refunds from customers who'd been waiting years over schedule for a phone, and I'm sorry, I didn't realize COVID-19 was responsible for them scamming their backers in 2019. Mind that the ship date announced August 2017 was January 2019.
Fuck the fuck off with this disgraceful apologia. Either you know better and are preying on people who are less familiar, or you should know better for how trivial it is to find this information.
People who go into a crowdfunding campaign expecting either a product or a refund with no risk for just one or neither, aren't the right audience for and shouldn't be participating in crowdfunding.
The delays and refund denials were not ideal, and perhaps they could have handled that better, but picking between complete insolvency delivering no product to anyone vs delivering the product to people who crowdfunded and pre-ordered, is the lesser of the two "evils" if people want to call it that, especially given the reality of the situation headed into COVID-19.
Okay, even if you assume this caveat emptor bullshit excuse to be the case: these refunds were not nearly limited to crowdfunding campaign backers. These were people who saw Purism advertising a finished product that they could preorder/order. This is the same position as if I'd go to Fairphone's website, order a Fairphone 6, never receive it, request a refund, and either get denied repeatedly or ghosted indefinitely.
You can't "buyer beware" a legally established American company advertising a product. That's just called a scam. And that's already generously ignoring the crowdfunding backers they scammed by giving zero transparency to.