this post was submitted on 26 Mar 2026
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Is it just me, or does it seem like a lot of online bill payment systems have gotten shittier? (hexbear.net)
submitted 21 hours ago by ConcreteHalloween@hexbear.net to c/askchapo@hexbear.net
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I remember when I first entered the adult world paying my bills online was super easy.

These days, I feel like half the time I log onto some doctors office or mechanics website to pay a bill the site is like "yeahhhh, idk why but I'm just not going to accept your credit card. Also the button to the 'finalize payment' screen is grayed out even though you filled out everything."

And they you email tech support and they're like "idk delete your cookies I guess? That didn't work? Guess you gotta mail us a money order."

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[–] SuperZutsuki@hexbear.net 9 points 19 hours ago* (last edited 19 hours ago) (1 children)

The fact that they waste my time with 2FA when I try to pay a bill is very funny. Like, damn, do they really think someone else is going to "illicitly" pay my bill? Lmao

[–] ConcreteHalloween@hexbear.net 3 points 19 hours ago (2 children)

Issue is if they get access to the portal for paying your bills they can usually access other information to, like if you have any payment methods on file.

[–] SuperZutsuki@hexbear.net 5 points 18 hours ago

When I click "pay bill" it only gives me access to the bill-payment system. I have to go elsewhere for medical stuff.

[–] spectre@hexbear.net 2 points 18 hours ago (1 children)

Then they could put that part behind 2FA is the thing idk. Too much effort I guess.

[–] ConcreteHalloween@hexbear.net 2 points 18 hours ago

Segregating those systems isn't always as easy as it sounds. Sometimes having those processes interact requires you put them on the same security level.