this post was submitted on 13 Mar 2026
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Retailer denies memory replacement due to 4x increase in DDR5 pricing, says price increase would equate to an 'upgrade' for the customer — Australian retailer refuses to replace faulty Corsair kit (www.tomshardware.com)
submitted 20 hours ago by Wilshire@lemmy.world to c/technology@lemmy.world
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[–] Instigate@aussie.zone 7 points 7 hours ago

https://www.accc.gov.au/consumers/problem-with-a-product-or-service-you-bought/repair-replace-refund-cancel

These are direct quotes from the ACCC website (my bolding added for emphasis):

  • When a product has a major problem, consumers can choose between a refund or replacement.

  • When a business sells a product with a major problem, or a product that later develops a major problem, it must give the consumer the choice of a: refund, or replacement of the same type of product.