Technology

@skamu@mastodon.uno @technology@lemmy.world @Feyd@programming.dev

Post scriptum (I'm unable to edit my replies using Sharkey): regarding the dark pattern within the modal from the opt-out confirmation dialog, I explained my understanding of it on a reply to Feyd (my reply that starts with "When we develop a system..." and explored the psychological/behavioral aspects of user interface development). I didn't link it directly here because, as I'm using Sharkey, my link to my reply would likely leave the Lemmy environment into the Sharkey environment.

@skamu@mastodon.uno @technology@lemmy.world @Feyd@programming.dev

Maybe I'm overly idealistic when it comes to software but, IMHO, a software (especially a browser) should be the least distractive possible. My point about modals was about feature announcement pop-ups ("Now you can do Y... Click on Z menu to get into Y"), the ones which Mozilla Firefox explicitly mentioned within the confirmation dialog, as well as the said confirmation dialog which, as far as I could find about, is one-sided, for there are no confirmation dialog to the other action, which is to activate the clankers.

The ideal workflow, to me, is as follows: the user launches the browser software, the main UI opens minimalistically listing the most frequently accessed websites and the pinned bookmarks, the user clicks on some shortcut or types in some URL, then the browser fetches the network content from said website, parses it, fetches whatever else needs to be fetched for the specific website, renders it visible on the screen, then let the user interact with the page as they please, without a MS Clippy-like behavior of reminding the user "It looks like this page has links, you can summarize them using a clanker" on a frequent basis.

Lynx, for example, is the perfect example of this, it's not an utopia I'm imagining: I type lynx and I press enter, then Lynx executes and brings its TUI, then I press g and type the URL of a website, and it fetches and does what needs to be done in order to bring up the website to the TUI. No cluttered interface except for the short list of keyboard shortcuts at the bottom which don't require user interaction nor disturb the UX. That's KISS approach.

When a browser has a MS Clippy-like behavior and, most importantly, when a browser brings potentially unwanted features turned on by default, whose opt-out requires the user to go through some sort of gymnastics while the usage of said feature is asymmetrically easy (seemingly no "confirm you want to use the clanker? The clanker may have access to the following: page content, currently open tabs, credentials on the page, etc..." like the opt-out confirmation dialog lists exhaustively about "enhancements that will be unavailable while the user opts out of Firefox AI enhancements"), again: perhaps I'm being too pedantic but, to me, it smells, it looks, it behaves and it whispers like a dark pattern.

The most menacing thing in that picture is the bold red text, assuming it isn't Photoshopped that way. I've seen Firefox implement other dark patterns, including hiding the ability to disable ads from within the homepage... But this isn't really one of them.

It's also true that Mozilla only supports selected AI (and search) companies, presumably the ones that give them money. Users have been begging Mozilla for StartPage integration, but Mozilla gave them a Perplexity integration instead. Firefox initially supported local LLMs in their AI sidebar, but they hid that option early on. It definitely paints all their talk about "choice" in a bad light.

@Feyd@programming.dev @technology@lemmy.world

When we develop a system (I used to work as a DevOps for almost 10 years), the technical aspects aren't the only aspects being accounted for: especially when it comes to the front-end (i.e. the UI the user sees, the UX how user interaction will happen and how it may be perceived by them), psychology (especially behaviorism) is sine qua non.

Shapes and colors often carry archetypal meanings: a red element feels "dangerous", a window with a yellow triangle icon feels to be "warning" about something, a green button feels "okayish". I mean, those are the exact same principles behind traffic lights.

And signs and symbols, ruling the world, don't exist in a vacuum: a colored button besides a monochromatic button may, psychologically, lead to a feeling that the colored button is the proper way to proceed.

But... there's a twist: imagine you have a light-gray "Cancel" and a colored (regardless of the color) "Block". "Block" is a strong word. The length of the label text also does impart psychological effects. The human brain may see: "huh, I have this button which reads 'block' and it's quite strong, and this other button which reads 'cancel' and it's more easy to the eyes, maybe 'block' is dangerous". Contrast matters: the comparison between a substrate and the substances is pretty much how we're wired to navigate this world as living beings.

Now, corporations such as Apple (Safari), Google (Chromium), and very likely Mozilla (Firefox) as well, they have entire hordes of psychologists directly working for them, likely the same psychologists who'll work together with their HR departments for evaluating the candidates who applied for a job position there. These psychologists, and/or psychoanalysts, they know about Jungian archetypes, they know about fight-or-flight response and other facets of our deeply-ingrained instincts, they know about how colors are generally perceived by the human brain. Those psychologists likely played a role when a brand was chosen, or when an advertisement pitch was made. They know what they're doing.

UX/UI decisions are far from random choices from the leading team of project management engineers, it involved designers with psychologists. Again: they know what they're doing, they know it pretty well. They know how the users are likely to keep the functionality. They know how the users, as Ulrich said, are very unlikely to touch the settings, likely to keep the defaults, no matter what those defaults are. Because they know humans are driven by the "least-effort" instinct, which is quite of a fundamental principle shared among living beings as a byproduct of the "lowest energetic point" (thermodynamic equilibrium) principle.

To me, a former full-stack developer, the newer Firefox interfaces don't feel like Firefox is being psychologically fair and honest with the user's mind. Dark patterns are often subtle, and they're part of a purposeful, corporate decision.