this post was submitted on 19 Feb 2026
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Oh no, Intel is moving customer support to AI (www.pcworld.com)
submitted 14 hours ago by commander@lemmy.world to c/technology@lemmy.world
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[–] Hackworth@piefed.ca 13 points 13 hours ago (2 children)

That would be awesome. But it sounds like the llm has some access to customer accounts and call tools. Prompt injection remains a fundamentally unsolved problem, so I'm curious about how Intel plans to handle that.

[–] criss_cross@lemmy.world 4 points 11 hours ago* (last edited 11 hours ago)

They don’t plan to handle it lol

[–] Ulrich@feddit.org 2 points 10 hours ago

Read access or write access?