Advice
This is a community where you can ask for Advice on anything as we all need some Advice on something every now and again
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We are NOT professionals we are just random internet strangers trying to help people if you need real help please get help from a professional.
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You might call the Hilo office at (808) 933-0910 to ask specific questions about habitability (bedbugs) and utility access (internet/laundry) under the current Code https://legalnavigatorhawaii.org/resource/state-of-hawaii-office-of-consumer-protection/
Given the physical contact described, you could also consider reporting the incident to local law enforcement if you feel unsafe, as this exceeds typical landlord-tenant disputes.
Otherwise Legal Aid is the correct path for figuring out what is legal.
I think I can sue the fuck out of them and I'm angry so I will.