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submitted 3 days ago by volkerwirsing@feddit.org to c/technology@lemmy.world

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[–] jj4211@lemmy.world 4 points 2 days ago

Think the issue is either a self service portal that works in very predictable way (like the self checkout) or a human to deal with nuance.

To the extent an LLM might be useful, it's likely blocked from doing so because the operator doesn't trust it either.

The biggest annoyance is that the LLM support tends to more aggressively refuse to bring a human in.