this post was submitted on 24 Oct 2025
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Comradeship // Freechat
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You sure about that? I mean they're obviously hiring more because they have the investors at the moment but that doesn't mean they arent using AI internally.
They're rehiring now, for example Klarna laid off their customer service reps to replace with AI but they're walking it back and rehiring human reps (tbh klarna has other problems right now lol).
Klarna is not an AI company. I was asking if AI companies really weren't replacing their own employees with AI.
I read too fast lol. I was talking about the engineers that work on the models in this case; tech companies would never replace them with AI because they know it wouldn't work out.
But I looked more broadly into it couldn't find any source that says the mass layoffs we are seeing in tech currently are replacing jobs with AI, rather it seems they're getting rid of the job entirely as happens routinely in the industry (as they are shifting to another focus which currently is AI). There's Amazon who is building automated warehouses but YMMV; they also started on these before AI and have been at it for a while.
For new AI companies like openAI, the jobs they are giving to AI (such as customer service) were never created in the first place, so it's not replacing a worker, since the job never existed.