this post was submitted on 23 Oct 2025
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SLA contracts can have a plethora of stipulations, including fines and damages for missing SLO. It really depends on how big and important the customer is. For example, you can imagine government contracts probably include hefty fines for causing downtime or data loss, although I am not involved with or familiar with public sector/ government contracts or their terms.
You can imagine that a customer that is big enough to contract a cloud provider to build new locations and install a bunch of new hardware just for them, would also be big enough to leverage contract terms that include fines and compensation for extended downtime or missing SLO.
I work at a data center for a major cloud provider, also not AWS