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they used to have an on-call maintenance person that could unlock your apartment, but then a couple of years ago the leasing office that ran three buildings got bought by a bigger property management company that runs thousands
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this post was submitted on 12 Sep 2023
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Just want to point out that, depending on your state, you may have the right to change the lock, especially if it gets broken as a result of needing the door opened. Even if you don’t have that as a legally secured right, your landlord might let you do it if you’re upgrading to something with a key code or a smart lock, since it’s basically free for them. If nothing else, some smart locks can work with existing locks without having to change them out. If it’s a big company rather than just a landlord, you might need to investigate your rights or go with one of the ones that works with existing locks, but I wanted to throw this out there for anyone who runs into or worries about this problem.