Buy Canadian

You opened the door by making the comparison with Hetzner. What rationale is there to an 8 business day response to a new sign up? They're not running a police background check, lol. If you don't want fraud, you take a credit card up front and preauth it. It just tells me they're not serious about business and it tells me that if something goes wrong with my services with them, I can expect no response for a week. It's a ridiculous way to do business, and I can't imagine trusting them with anything I cared about because of that.

Equinix is legit and Xenyth's actual offerings and the way they write about their network + colo is what made me consider them in the first place, because they do seem competent. But if they're not paying attention to sales leads, and they're trying to compete with AWS/GCloud/Azure, good luck...